- What file formats do you process?
- My product has not been delivered yet. What can I do?
- My delivery address is incorrect or has changed. What should I do?
- What products do you offer?
- Who should I contact if I have a question about my bill?
- What is the Product Designer?
- Will my images be processed prior to printing?
- What are the advantages of subscribing to the posterXXL newsletter?
- Can I pick up my order in person?
What file formats do you process?
We process the following formats. JPG (jpg, jpeg) and TIFF (tif, tiff). The standard format used by most digital cameras is JPG format.
My product has not been delivered yet. What can I do?
Please allow up to 10-12 working days for your product to arrive. If your order has still not arrived after this, please contact our Customer Care team who will look into the matter for you.
My delivery address is incorrect or has changed. What should I do?
As orders are processed quickly, please contact our Customer Care team as soon as possible.
What products do you offer?
We manufacture posters, laminated posters, canvas, Forex panels, dibond aluminum, acrylic, photo books, photo calendars and other personalized print products. Our product portfolio continues to grow to meet customer demand. If you would like to see a new personalized print product at posterXXL, please contact our Customer Care team who will pass on your feedback on to our Product Management department.
Who should I contact if I have a question about my bill?
Please contact our Customer Care team for questions about billing.
What is the Product Designer?
The posterXXL Product Designer lets you design an individual product. Upload your photo, select your desired material, size and product type, and apply a special effect to your photo if required. In preview mode, you'll be able to view your work of art before it goes to print.
Will my images be processed prior to printing?
No. We print your image exactly the way you send it to us. When choosing a format size, please ensure that your photo is of a sufficient resolution.
What are the advantages of subscribing to the posterXXL newsletter?
As a newsletter subscriber, you'll receive exclusive product offers and discounts not available anywhere else. You can subscribe via the newsletter box in bottom right of the homepage. You will immediately be sent an activation link by email and can confirm by clicking the link once. After doing so, you will receive our weekly newsletter with exclusive offers, new products and useful, expert tips on the topic of photography.
Can I pick up my order in person?
Unfortunately, it is not possible to pick up your order in person.